What is Web Hosting?
Web hosting is the act of renting space and bandwidth through a company so that
you may publish your web site online.
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What is a Domain Name?
A domain name is a sequence of letters and numbers which determine the address of your site. This site's domain name is "mammothdata.com" You need to register a domain name before your web site becomes accessible at this address.
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How do I Find Out if a Domain Name is Available?
To check the availability of a domain name, click on the Domain Services link on our main page.
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How do I Register my Domain Name?
If you are purchasing a web hosting plan with us, you will have the option to register a new domain name during the order process. To start the ordering process, click on the Shared Hosting link. Please be sure to spell the domain name correctly, as we will not be held liable for a misspelled domain name, and will not issue a refund in the event this occurs. (Please see Refund Policy below for more information) If you just want to order a domain name, and not a web hosting account, please
go here to complete this process: http://store.mammothdata.com/order/index.php?v=2
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What is a Registrar?
A registrar is the company where your domain name is registered through.
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How do I change my Domain Name Servers?
To change the DNS information for your domain name, you will need to contact your registrar, or log into your control panel with your registrar. The information you will need to change is for the Name Servers. Change the Name Servers to:
NS1.MAMMOTHDATA.COM
NS2.MAMMOTHDATA.COM
This change may take from 12 to 24 hours to complete.
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What Types of Payments do you Accept?
We currently accept Check, Money Order, and most major credit cards - Visa, Mastercard, Discover, and American Express.
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Domain Name Registration Refund Policy
We only offer refunds on Domain Name Registrations if you attempt to register a domain that has already been registered. If you register a domain name, and you misspell it, we will not be held liable for this mistake, and will not refund any funds as a result of it.
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How do I Access my Control Panel?
To access your control panel prior to your Domain Name Servers being changed, you will need to go to http://cpanel100.mammothdata.com and click on the CPanel link in the bottom left corner.
You will be prompted for a username and password. Enter the username and password that you chose when you first signed up with your account.
After the DNS has been changed, you can simply go to www.yourdomain.com/cpanel.
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How do I access my Billing Manager?
To access your Billing Manager, go to http://www.mammothdata.com/billing and enter in the email address and password which you signed up with. You may also access your Billing Manager by clicking on the Billing Manager link
on the top left corner of your control panel .
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How do I access the Support Center?
To access the Support Center, log into your Billing Manager. On the top of the page, you will see several icons. Click on the icon that says "Get Support". Choose the option you desire
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How do I Add a Credit Card/Update my Current Credit Card?
To change your credit card information, log into your Billing Manager. Click on the "My Finance" icon at the top, and choose "Update CC".
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How do I Upgrade/Downgrade my Current Hosting Plan?
To upgrade or downgrade your account, contact Technical Support and request for this to be done.
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Where can I access Documentation/Tutorials for CPanel?
You can access written documentation within your control panel. On the bottom
left side, you will see a link for Documentation. When you click on this, it
will bring you to a large documentation page. You can also access animated
tutorials by clicking on the "Flash Tutorials" link at the top of your control panel, or by going to http://tutorial.mammothdata.com.
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How do I pay my Invoices?
You can pay your invoices by logging into your Billing Manager. On the front
page at the bottom, you will see an "Invoice Status" section. Here you will see any invoices due, the amount, and a button to "Pay Now".
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Can I have a 6 Month or Yearly Plan? I see you only Offer 1 Month or Quarterly?
Yes, you can subscribe to a 6 Month or Yearly Plan. However, we cannot accept
Credit Card Payments for these plans due to newly revised regulations for Web
Hosting Merchant Accounts. You will need to send a check or money order to:
Mammoth Data Hosting
4501 Circle 75 Parkway
Suite E-5210
Atlanta, GA 30339
Please be sure to include your name, domain name, as well as what the payment is for.
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How do I upload using a Web Editor (Front Page, Dream Weaver, NetObjects Fusion...)
To publish your files using a web editor, you will need to specify a Host, Home
Directory, Username and Password. The Host should be
"http://www.yourdomain.com". The Home Directory is "public_html". The username and password will be whatever is set for your FTP username and password in your control panel.
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Who Is "Mammoth Data?
Mammoth Data is a Hosting Company which is owned by WVFiber. WVFiber is a very
large company that has invested in virtually every internet bound market. We
provide internet transit, voice over IP, multimedia streaming, and NNTP just to
name a few. Here are some links to our various services:
http://www.wvfiber.com
http://www.ibis7.com
http://www.mammothdata.com
Our company has been very successful by providing full solutions for internet
businesses, home users, and even universities. We are happy to provide our
customers with excellent technical, sales, and customer support.
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What is web space and bandwidth/data transfer?
Webspace is the size your website can be. Every single letter on your website
has to be stored somewhere on your web host's server. Each letter is one byte,
and a megabyte is roughly one million bytes. HTML pages are usually very small,
but it is the extra images, scripts, and even databases that can take up large
amounts of disk space.
Bandwidth/Transfer is the amount of data the server will allow your site to send in a month. Transfer is usually measured in gigabytes - billions of bytes.
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What are PHP, ASP, perl, etc?
These are all programming languages which are referred to by their acronyms.
PHP - PHP: Hypertext Preprocessor
ASP - Active Server Pages
Perl - not an acronym
Each programming language has its own benefits and uses. It is best that you research on your own to find one that best fits your needs.
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Will there be forced advertising on my site - things like banner ads or popup ads?
Not at all. You are paying for webspace that is only yours - no one may put ads
on your site except you.
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